Commissioned by Serval
The ask
One conversation, 30 to 45 minutes. No preparation, nothing to write, and nothing to review afterwards.
Is it finally realistic for a CIO to move off ServiceNow onto automation IT can see, test, and own?
For CIOs, CISOs, Heads of IT, and VPs of IT.
How much of employee experience is really an internal IT support problem, and what happens when IT automates it end to end?
For IT and internal support leaders, and for People and Operations leaders who feel the downstream effect.
Serval commissioned this research and will publish it. The findings belong to the people interviewed. Serval builds AI-native IT service management and works with teams including Perplexity, Mercor, and Together AI.
Catalyst runs the interviews and produces the reports. Serval does not sit in on the conversations and does not decide what the reports conclude.
No part of this is a product pitch. Nobody follows up with a sales call for taking part.
Taking part
If the timing is wrong but the subject is not, say so and we will send you the reports when they are out. If you are not the right voice but you know who is, point us to them.